Last updated: 2020-06-03

Stay Digital Pty Ltd (“us”, “we”, or “our”) operates the Get Service Reviews website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://app.getservicereviews.com.au

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

  • Name
  • Email address
  • Telephone number
  • Address

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

Advanced Automation

If you manage your business with a CRM, scheduling system, or cloud accounting software, chances are we can integrate with it to automate your entire customer feedback process.

You won’t have to spend time sending requests, it’s all done automatically for you!

This is a preview of what the thank you page looks like. Your personalised thank you message would appear underneath your logo and would be followed by the review profiles that are active in your account.

Get Service Reviews

Oh wow, that’s great.

If you had 30 seconds to leave us a review on one of our profiles below, it would help us a lot.

In-depth Tracking

When you send a request, you’ll have full visibility throughout the process.

We’ll provide the latest status so you know exactly how the customer responds or doesn’t respond to your request.

Advanced Follow-Up

We’ll automatically follow up with customers depending on whether or not they take action on your request.

We’re able to track your request from beginning to end, so we’ll know when to follow up with the customer and when to leave them alone.

Auto Scheduling

We know owners of small businesses and sole traders work long hours. That’s why we take care of the sending schedule for you.

You don’t want to send SMS messages to customers at 10pm, so we’ll automatically schedule requests when your customers are most likely to take action.

Direct Request Mode

Customers can skip the rating step required in standard request mode and leave a review directly on your 3rd part platform of choice.

Direct mode will increase your chances of receiving a 3rd party review, but you won’t have the ability to route negative feedback directly to you.

Send Request

You send the review request to the customer.

Direct to 3rd Party Profile

The customer is asked to leave a review directly on your 3rd party profile.

Rating Mode

Send Request

You send the review request to the customer.

Customer Leaves A Rating

The customer is directed to your branded landing page to leave you a 1-10 rating.

Review Routing

Depending on the customer's rating, they're either asked to leave you a review on one of your profiles, or leave direct feedback.

Review Profiles / Business

As a business, you likely have a number of business profiles across the web.

You might have a Google profile, Facebook, YellowPages, and probably others.

Your plan level determines how many different profiles you can display to customers at one time when you’re asking them to leave you a review.

What are multiple businesses?

If you run a business from two separate locations, you may want to have different review profiles (e.g. separate Google My Business listings) set up for those unique locations.

Our multi-business functionality allows you to create distinct business entities within one account and request reviews for each business separately.

What is SMS Boost?

SMS boost allows you to send a SMS message directly to a customer requesting a review.

By sending an SMS message, you’re significantly increasing the chances of your customer opening and reading your message as soon as they receive it.